Disability exists in countless forms and combinations.

Many people can experience multiple types of disabilities at the same time.

True inclusion requires openness, flexibility, and individualized adaptation - on both sides of the table.

It can be challenging to figure out who to include - and how to consider their needs.

Take me, for example. I am deaf and do not use my voice to speak nor my ears to hear. I use my hands and eyes to see, speak and obtain information about the world around me.

Audio does absolutely nothing for me apart from the haptic feedback of bass which funnily enough kind of tickles.

In order to feel included - in an immersive museum experience for instance - I would need captions, sign language interpretation and visual, haptic and tactile cues.

For a blind person the needs would be quite different, and perhaps not even seem compatible with the needs of a person with hearing disability. And for a neurodivergent person to feel included the same experience would have to fulfill another set of needs. And so on. It can seem complex, confusing and most importantly, perhaps, for the executives - too time consuming and expensive an investment to make.

This is where most customer services give up or make compromises to satisfy an overarching idea of a baseline.

But how can the visitor service centre at the museum know what would be needed in order to include us - the disabled - unless they get a chance to sit down and learn from the experts - us - and get allocated the needed resources to experiment with multimodal presentation tools and exhibition design formats?

Time, money and knowledge are three core issues most companies and organizations struggle with when it comes to do accessibility and inclusion right.

This is what I think is quite interesting to work with - and around - in my line of work. So I have made a simplified "cheat sheet" I use if I get a feeling that the customer in question is about to raise a white flag. There are 10+ categories detailing types of disabilities which I have boiled down to five to make it simpler.

If you look closely, you can see that many of the needs actually does overlap - and it does help get a sense of that it might not be too complex a job to include.

Whatever your product might be.